Activities

Two Hills is moving to a Cloud-based IT environment. We don't advocate it for everyone, and we aren't all the way there yet ourselves, but we expect it to work for us (and several clients) eventually. The only earth-bound tie remaining is an occasional need for MS-Word, MS-PowerPoint and MS-Visio.

Rob presented at

• Pink Elephant's 16th Annual IT Service Management Conference in Las Vegas in February 2012
• in Melbourne and Sydney for the ManageEngine user conferences in April 2012
• CCLearning PM conference in Wellington in May
• in Wellington in June 2012 for the itSMFnz National Conference
• ISACA World Congress in June in San Francisco (not speaking)
• the itSMF LeadIT National Conference in Australia in August
• ISACA's regional Oceania CACS in Wellington in September

He will be at

• Pink Elephant's 17th Annual IT Service Management Conference in Las Vegas in February 2013
• ITIL Forum in Sarnen, Switzerland in June 2013
• SDI 2013 in Birmingham, UK in June 2013

and we are in discussions with several other conferences, possibly two more in 2013.

Our Tipu methodology is receiving much interest and positive feedback, and we are hopefully about to embark on a large-scale rollout of it for a client.

Recent Recognition

Rob was one of the "2012 #Nifty50 Top Men in Technology on Twitter" and one of the top 1% most viewed LinkedIn profiles for 2012.

Books

Two Hills now has six books published. The Real ITSM book has an integrated website as does Basic Service Management. The book Owning ITIL received a rating of 5 out of 5 stars when reviewed by the British Computer Society.
Our book Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. The workshop has been delivered twice in Wellington and twice at the IT Service Management Conference in Las Vegas USA .
The same book Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management will soon be out in Spanish!
Most of the books are now available on Kindle, which is a non-trivial conversion exercise. Not as bad as converting to EPUB and iBook, which we have also managed for most books.
Rob is working on a book about Standard+Case, an important new idea from Two Hills.
More books are under consideration, such as Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, CoPr, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one.