Go here for the rest of Rob England's portfolio including articles, videos, presentations and white papers.
Amazon is an excellent economical source of technical books. You can search in bookshops for hours and will not find most of the good ITSM books on the shelf. Save time and travel costs and buy online at Amazon. While you are there add one or two of my books to your order :)
Lulu have dropped support for DRM of ePUB documents, so these are no longer available, sorry. (All part of why I am gradually dropping Lulu as a publisher).
All or any of the books can be ordered direct from my printer at CreateSpace (a subsidiary of Amazon). Combine them to save on shipping costs. If you buy direct, you roughly double my share of what you pay by cutting out the middleman, thank-you.
Here are the details on obtaining Rob's books:
Rob's author page on Amazon