Two Hills news
Dr. Cherry Vu has joined Two Hills full time as CEO. Together as a team, Rob and Cherry are branded as Teal Unicorn. We are working in Enterprise Agile, the transformation of organisations into New Ways Of Working And Managing.
Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response. Introduction to Real ITSM has an integrated website as does Basic Service Management. Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk. Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish! Most of the books are now available on Kindle, which is a non-trivial conversion exercise. More books are under consideration, such as Basic DevOps, Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one. Rob is also a Lead Author of VeriSM - A Service Management Approach for the Digital Age
Activities
Rob is a lead author of VeriSM Rob is certified as an instructor on DevOps Foundation, DevOps Test Engineer, and Certified Agile Service Manager, for the DevOps Institute; and as facilitator of Phoenix Project and Mars Lander simulations for GamingWorks. All are offered by ALC Training in New Zealand. Rob and Cherry recently presented at- itSMFnz National Conference in May 2018
- DevOps Enterprise in London in June 2018
- DevOps Enterprise in Las Vegas in November 2018
Recent Recognition
Rob has been named one of HDI’s Top 25 Thought Leaders in Technical Support and Service Management for 2018. Rob was made a Life Member of itSMFnz in 2017.Books
Coming soon! The agile Manager
Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response. Introduction to Real ITSM has an integrated website as does Basic Service Management. Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk. Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish! Most of the books are now available on Kindle, which is a non-trivial conversion exercise. More books are under consideration, such as Basic DevOps, Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one. Rob is also a Lead Author of VeriSM - A Service Management Approach for the Digital Age
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