Two Hills news
Dr. Cherry Vu has joined Two Hills full time as CEO in 2018. She recently passed her DevOps Foundations and Certified Agile Service Manager certification. Together as a team, Rob and Cherry are branded as Teal Unicorn.
Activities
Rob is certified as an instructor on DevOps Foundation, DevOps Test Engineer, and Certified Agile Service Manager, for the DevOps Institute; and as Phoenix Project simulation facilitator, for GamingWorks. All are offered by ALC Training in New Zealand. Rob recently presented at- itSMFnz National Conference in May 2017
- DevOps Enterprise in London in June 2017
He will be speaking at
- DevOps Enterprise in San Francisco in November 2017
- Pink Elephant's 22nd Annual IT Service Management Conference in Orlando in February 2018
Recent Recognition
Rob was made a Life Member of itSMFnz in 2017.Books
Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response. Introduction to Real ITSM has an integrated website as does Basic Service Management. Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk. Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish! Most of the books are now available on Kindle, which is a non-trivial conversion exercise. More books are under consideration, such as Basic DevOps, Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one.
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