Activities

Rob is certified as an instructor on DevOps Foundation, and Certified Agile Service Manager, for the DevOps Institute; and as Phoenix Porject simulation facilitator, for GamingWorks. Both are offered by ALC Training in New Zealand.

Rob recently presented at or attended

• itSMFnz National Conference in May 2016
• DevOps Enterprise in London in June 2016
• DevOps Enterprise in San Francisco in October 2016
• Pink Elephant's 21st Annual IT Service Management Conference in Las Vegas in February 2017

He will be speaking at

• itSMFnz National Conference in May 2017
• DevOps Enterprise in London in June 2017

and we are in discussions with several other conferences.

Recent Recognition

Rob was recently made a LIfe Member of itSMFnz.

Books

Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response.

Introduction to Real ITSM has an integrated website as does Basic Service Management.
Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement.
Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk.
Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish!
Most of the books are now available on Kindle, which is a non-trivial conversion exercise.

More books are under consideration, such as
Basic DevOps,
Basic Service Improvement (a sequel to Basic Service Management),
the OPS4LESS Almanac,
Authenticity: the 21st Century's Lost Cause,
and Real IT - another funny one.