Two Hills news
Activities
Rob was certified as an instructor on DevOps Foundation and on Certified Agile Service Manager, for the DevOps Institute.
Rob recently presented at or attended
- itSMFnz National Conference in May 2015
- itSMF Australia National Conference in August 2015
- AgileNZ
- DevOps Enterprise in San Francisco in October 2015
- Pink Elephant's 20th Annual IT Service Management Conference in Las Vegas in February 2016
He will be speaking at
- Pink Elephant's 21st Annual IT Service Management Conference in Las Vegas in February 2017
and we are in discussions with several other conferences.
Books
Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response.
Introduction to Real ITSM has an integrated website as does Basic Service Management.
Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement.
Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk.
Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish!
Most of the books are now available on Kindle, which is a non-trivial conversion exercise.
More books are under consideration, such as
Basic DevOps,
Basic Service Improvement (a sequel to Basic Service Management),
the OPS4LESS Almanac,
Authenticity: the 21st Century's Lost Cause,
and Real IT - another funny one.
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