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Two Hills news
Hear us present on the online conference Shine19 on 30th october at 04:00GMT about
Bringing Humanity to Work
Available now! The agile Manager
We discussed agile management on the podcast The ITSM Crowd, July 2018 Dr. Cherry Vu Is running very successful training, workshops, and consulting in VietNam. Together as a team, Rob and Cherry are branded as Teal Unicorn. We are working in Enterprise Agile, the transformation of organisations into New Ways Of Working And Managing. Check out our discussion series of videos on New Ways"
Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response. Introduction to Real ITSM has an integrated website as does Basic Service Management. Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk. Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish! Most of the books are now available on Kindle, which is a non-trivial conversion exercise. More books are under consideration, such as Basic DevOps, Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one. Rob is also a Lead Author of VeriSM - A Service Management Approach for the Digital Age
Available now! The agile Manager
We discussed agile management on the podcast The ITSM Crowd, July 2018 Dr. Cherry Vu Is running very successful training, workshops, and consulting in VietNam. Together as a team, Rob and Cherry are branded as Teal Unicorn. We are working in Enterprise Agile, the transformation of organisations into New Ways Of Working And Managing. Check out our discussion series of videos on New Ways"
Activities
Rob and Cherry recently presented at- itSMFnz National Conference in May 2019
- DevOps Enterprise in Las Vegas in November 2018
- DevOps Enterprise in London in June 2018
Recent Recognition
Rob has been named one of HDI’s Top 25 Thought Leaders in Technical Support and Service Management for 2018. and one of SunView's Best ITSM Thought Leaders of 2018. Rob was made a Life Member of itSMFnz in 2017.Books
Available now! The agile Manager
Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response. Introduction to Real ITSM has an integrated website as does Basic Service Management. Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk. Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish! Most of the books are now available on Kindle, which is a non-trivial conversion exercise. More books are under consideration, such as Basic DevOps, Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one. Rob is also a Lead Author of VeriSM - A Service Management Approach for the Digital Age
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"Two Hills", the two hills logo, "BOKKED", "Diggers", "Engrok", "Make The MOST", "New Ways of Working and Managing", "OReckon", "Ops4Less", "Teal Unicorn". "Tipu", "ttjasi", "The IT Skeptic", "The Skeptical Informer", "Unicorn Management Model" are trademarks of Two Hills Ltd, www.twohills.co.nz. Lego® is a registered trademark of the Lego Group of companies which does not sponsor, authorize or endorse this site or its products or services. Permission is required to reproduce this content in any form. Brief extracts may be used without permission if attributed with a link to this site. RSS feeds may be used without permission. Permission is granted for anyone to link to this site. ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce ("OGC"). ITIL® is registered in the U.S. Patent and Trademark Office. COBIT® is a Registered Trade Mark of the Information Systems Audit and Control Association and the IT Governance Institute. Microsoft® is a Registered Trade Mark of Microsoft Corp. in the United States and/or other countries. PRINCE2® is a Registered Trade Mark of the UK Cabinet Office in the United Kingdom and other countries Management of Portfolios™ and MoP™ are Trade Marks of the UK Cabinet Office in the United Kingdom and other countries USMBOK™ is a trademarks of the SM101. CMM® and CMMI® are Registered Trade Marks of Carnegie Mellon University. ISO® is a Registered Trade Mark of the International Organisation for Standardisation. 
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