Two Hills news
Activities
Rob recently presented at
- Pink Elephant's 18th Annual IT Service Management Conference in Las Vegas in February 2014
- itSMF New Zealand National Conference, May 2014
- TFT14 (Virtual appearance)
He will be at
- itSMF Australia's LEADit 2014
- Pink Elephant's PinkForum Conference for CIOs in Arizona in August 2014
- AgileNZ in Wellington in September 2014
- Pink Elephant's 19th Annual IT Service Management Conference in Las Vegas in February 2015
and we are in discussions with several other conferences.
Recent Recognition
Rob's Klout influence score got as high as 65 in 2014
Books
Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response.
Introduction to Real ITSM has an integrated website as does Basic Service Management.
Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk.
Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish!
Most of the books are now available on Kindle, which is a non-trivial conversion exercise.
More books are under consideration, such as Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, CoPr, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one.
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