Two Hills news
Dr. Cherry Vu has joined Two Hills full time as CEO. Together as a team, Rob and Cherry are branded as Teal Unicorn. We are working in Enterprise Agile, the transformation of organisations into New Ways Of Working And Managing.
Activities
Rob is a lead author of VeriSM Rob is certified as an instructor on DevOps Foundation, DevOps Test Engineer, and Certified Agile Service Manager, for the DevOps Institute; and as facilitator of Phoenix Project and Mars Lander simulations for GamingWorks. All are offered by ALC Training in New Zealand. Rob and Cherry recently presented at- itSMFnz National Conference in May 2018
- DevOps Enterprise in London in June 2018
- DevOps Enterprise in Las Vegas in November 2018
Recent Recognition
Rob was made a Life Member of itSMFnz in 2017.Books
Coming soon! The agile Manager Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response. Introduction to Real ITSM has an integrated website as does Basic Service Management. Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk. Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish! Most of the books are now available on Kindle, which is a non-trivial conversion exercise. More books are under consideration, such as Basic DevOps, Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one. Rob is also a Lead Author of VeriSM - A Service Management Approach for the Digital Age
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