Two Hills news
Dr. Cherry Vu is interning at Two Hills until the end of 2017 with a view to joining the organisation as CEO in 2018. She recently passed her DevOps Foundations and Certified Agile Service Manager certification.
Activities
Rob is certified as an instructor on DevOps Foundation, DevOps Test Engineer, and Certified Agile Service Manager, for the DevOps Institute; and as Phoenix Project simulation facilitator, for GamingWorks. All are offered by ALC Training in New Zealand. Rob recently presented at- itSMFnz National Conference in May 2017
- DevOps Enterprise in London in June 2017
He will be speaking at
- DevOps Enterprise in San Francisco in November 2017
- Pink Elephant's 22nd Annual IT Service Management Conference in Orlando in February 2018
Recent Recognition
Rob was made a Life Member of itSMFnz in 2017.Books
Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response. Introduction to Real ITSM has an integrated website as does Basic Service Management. Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement. Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk. Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish! Most of the books are now available on Kindle, which is a non-trivial conversion exercise. More books are under consideration, such as Basic DevOps, Basic Service Improvement (a sequel to Basic Service Management), the OPS4LESS Almanac, Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one.
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