Rob England B.Sc., MNZCS ITCP is an independent IT management consultant and commentator in Wellington, New Zealand. He is a published author of several books and many articles. He is best known for his controversial blog and alter-ego, the IT Skeptic.

Rob is a "portfolio entrepreneur", working on multiple activities via his company, Two Hills.  These include IT commentator and consultant (strategy, governance, ITSM, culture change...), blogger, speaking coach, sales coach, trainer, and published author.

Rob consults, writes and edits for a variety of clients internationally, including APMG, itSMF, Pink Elephant, Van Haren, ITSMWatch, and CCLearning.

He provides local consulting and training to a number of business and government clients in Wellington, on IT strategy and Service Management (ITSM) topics, especially ITIL. Clients include Xannax, Gen-i, Health Intelligence, Housing Corp, Police, CA, and American Field Service. He also specialises in helping change IT culture, through a CC plan, workshops and structured courses such as The Seven Tasks of EnGrok.

Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners.

He presents regularly at conferences and meetings on a variety of topics, and offers a range of workshops and seminars.

He writes a large number of articles, mostly about ITIL or IT professional development, for major websites such as ITSM Watch and Datamation. He has five books published and more in planning and development.

Rob is also well known for his controversial website, The IT Skeptic (Google page-rank 5, tens of thousands of readers worldwide, winner of ComputerWeekly 2010 award for best "IT consultant and analyst" blog).

He runs a stable of other diverse sites including Real ITSM (a funny one), Ops4Less (cut the cost of IT operations), He Tangata (IT is the people), Chocolate in the Morning, and others, all built in his own Drupal-based technology stack.

Rob is one of New Zealand's first IT Certified Professionals (ITCP), a NZ Computer Society accreditation.

Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.

He is a member of the Information Systems Audit and Control Association, the IT Service Management Forum, the NZ Computer Society (an accredited Member), the Association for Computing Machinery, and the NZ Skeptics.

He has a B.Sc. in Operations Research, PRINCE2 Practitioner Certificate, and V2 and V3 Foundation Certificates in ITIL. He also has uncompleted tertiary qualifications in Electrical Engineering and Adult Education.

He is proud to be the last guy in engineering school to use a slide rule and the first person in his social circles to touch a microcomputer (a SCMP and a Z80) ... or for that matter a real computer, having touched his Dad's IBM 360/40 in 1973.

Rob's goal is to maintain his balanced lifestyle while becoming a millionaire by end of 2010 2011 2012. Details of the plan are sketchy.

He lives in idyllic Porirua, Wellington, New Zealand with his wife and son.

ITSM strategy and plans for a regional District Health Board.

Service improvement programme for the same DHB. Introduced Rob’s own proprietary Tipu methodology to change culture and execute an across-the-board improvement of practices and tools for IT. Highly successful and now looking to roll it out across four more DHBs in the region.

IT strategy for a small training/certification organisation. Interesting application of IT principles to an organisation with less than one IT staff!

Implementation of IT strategy for the same organisation (in progress): IT operating and governance model, IT work programme, cultural change programme, moving to Cloud-based systems, outsourcing infrastructure and support, operational practices, establishing a Service Desk.

Created, implemented and developed the role of “Service Delivery Manager” (in ITIL terms Incident, Request, Service Desk, Desktop Support, Service Level Reporting, Configuration, Availability and Training) over a full-time period of four months for a Health Board (running three major hospitals and multiple clinics, 9000 users, 24x7). 17 staff, six direct reports. Deliverables included Availability Plan; operational handover document and process for projects; and of course service delivery strategy.

IT Service Catalogue Roadmap for a government corporation, with definition of requirements, risks and objective; and a 36-point plan for implementation of culture, processes and a catalogue system.

ITSM strategy and plans for the same organisation who had pressing needs to implement operational procedures across the range of ITSM practices before major outsourcing arrangements are put in place. Time and resource constraints mean a risk-based assessment and triage are required to manage the deliverables.

Cloud-based thin-desktop IT infrastructure strategy and architecture review, for the local branch of a global not-for-profit organisation. This included governance, service and support recommendations

IT policy templates for the same organisation.

Voted best speaker itSMF New Zealand national conference, Wellington, 2011
Voted second-equal best speaker at itSMF Netherlands conference 2008