Rob England B.Sc., MNZCS ITCP is a "portfolio entrepreneur", working on multiple activities via his company, Two Hills.  These include IT commentator and consultant (strategy, governance, ITSM, culture change...), blogger, speaking coach, sales coach, trainer, published author, small business researcher, and nascent internet businessman.

Rob does consulting, writing and editing for a variety of clients internationally, including Pink Elephant, Van Haren, ITSMWatch, and CCLearning. He provides local consulting and training to a number of business and government clients in Wellington, on IT strategy and Service Management (ITSM) topics, especially ITIL. Clients include Xannax, Gen-i, Health Intelligence, Housing Corp, Police, CA, and American Field Service. He also specialises in helping change IT culture, through a CC plan, workshops and structured courses such as The Seven Tasks of EnGrok.

Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners.

He presents regularly at conferences and meetings. He has written a large number of articles, mostly about ITIL or IT professional development, for major websites such as ITSM Watch and Datamation. He has five books published and more in planning and development.

Rob is also well known for his controversial website, The IT Skeptic (Google page-rank 5, tens of thousands of readers worldwide).

He runs a stable of other diverse sites including Real ITSM (a funny one), Ops4Less (cut the cost of IT operations), He Tangata (IT is the people), Chocolate in the Morning, and others, all built in his own Drupal-based technology stack.

Before forming Two Hills, Rob spent 17 years in three countries with Computer Associates, the world's largest independent management software company. Rob was CA New Zealand’s Principal Consultant, working with clients to understand their business issues and requirements and to develop appropriate technology solutions to meet their needs. He worked mostly in the area of service management and ITIL. He was a technology strategist in the Office of the Chief Technology Officer (part of CA’s global research and development organisation). He has also managed a national team of pre-sales consultants, developed internal and external training (including professional development courses), done level one support for the entire product range, been CA Australia's year 2000 specialist, presented at many conferences, and managed client relationships.

Rob is an IT Certified Professional (ITCP).

He is a member of the Information Systems Audit and Control Association, the IT Service Management Forum, the NZ Computer Society (an accredited Member), the Association for Computing Machinery, the British Computer Society, the International Council for Small Business, the Small Enterprise Association of Australia and New Zealand, the Porirua Chamber of Commerce, and the NZ Skeptics.

He has a B.Sc. in Operations Research, and V2 and V3 Foundation Certificates in ITIL. He also has partial qualifications in Electrical Engineering and Adult Education. He is proud to be the last guy in engineering school to use a slide rule and the first person in his social circles to touch a microcomputer (a SCMP and a Z80) ... or for that matter a real computer, having touched his Dad's IBM 360/40 in 1973.

Rob's goal is to maintain his relaxed lifestyle while becoming a millionaire by end of 2010 2011. Details of the plan are sketchy.

He lives in idyllic but breezy Pukerua Bay, Wellington, New Zealand with his wife Vee and son Jack. Pukerua Bay is most famous as the home town of Peter Jackson, but Rob hopes to change that.

Created, implemented and developed the role of “Service Delivery Manager” (in ITIL terms Incident, Request, Service Desk, Desktop Support, Service Level Reporting, Configuration, Availability and Training) over a full-time period of four months for a Health Board (running three major hospitals and multiple clinics, 9000 users, 24x7). 17 staff, six direct reports. Deliverables included Availability Plan; operational handover document and process for projects; and of course service delivery strategy.

IT Service Catalogue Roadmap for a government corporation, with definition of requirements, risks and objective; and a 36-point plan for implementation of culture, processes and a catalogue system.

Consulting on service request/incident response across IT for a public service. Delivered 56 recommendations for improvements in people, process and technology. Produced a 90-day plan. Performed role profiling.

Problem management process and implementation for the same organisation (planned engagement for 2010)

Cloud-based thin-desktop IT infrastructure strategy and architecture review, for the local branch of a global not-for-profit organisation. This included governance, service and support recommendations

IT policy templates for the same organisation.

Service operations coordinator role description.

ITSM Tools Strategy, as an integral subset of an ITIL implementation scoping for an IT service provider.

Consulting on ITIL Change processes and Service Catalogue for an IT service provider

Consulting on Change Management to a subsidiary of a telco

ITIL Incident, Problem and Change processes for a Health Board

Quality assurance of process and product implementation for a service desk at a government department

ITIL-based Change Management processes to a small state-owned enterprise.

ITIL Service Catalogue template for a bio-technology company

Opening keynote speaker, SPUSC conference, Wellington, November 2009 N.B. four European speaking invitations for 2009 declined due to economic conditions. Rated second-equal best speaker at itSMF Netherlands conference 2008

Self-taught in LAMP (Linux, Apache, MySQL, PHP) and Drupal CMS, and two websites designed and built (www.corepractice.org, www.itskeptic.org ), all in about two months.

Conceived, designed, managed and delivered four day motivational and professional development training course. Positive feedback from attendees, management and colleagues. 71 staff trained. Designed training strategy and plan for CA technology consultants for Australasian region

Successfully managed the technical relationship at three key accounts in Melbourne and Hong Kong, reversing the relationship from hostile to positive in all cases. In one case, became a world expert on an esoteric internal mechanism within the IDMS database in order to argue the client’s case with the developers, and successfully got the developers out from the USA to Hong Kong on two occasions to resolve issues and ensure successful implementations.

Designed and executed Y2K marketing and evangelism program for CA Australasia, drawing crowds of up to 300 people to seminars on the topic.

Designed (with three others) worldwide role definition for Business Technologists at CA

Managed a team of 12 people in 4 cities. Successfully met KPIs.