ITIL consulting: We know and consult on Service Management. Some areas where we specialise within ITIL include:
- Review of Requirements or Review of Proposals: How Rob approaches these reviews is hinted at by his popular blog The IT Skeptic and his book Owning ITIL. We start from the position of questioning if ITIL is the best option for your organisation and then reviewing the ROI and rationale of adoption.
ITIL coaching: Help your staff through an ITIL implementation. Most consultants will provide either a one-off packaged engagement (eg. training course, packaged implementation) or continuous services by the day or week. Many organisations can only afford to do the ongoing work in-house, so an initial training and/or implementation package is purchased then the organisation is left to drift, going it alone. We provide an ongoing packaged service of regular coaching workshops to keep your people on track, and to help overcome the day-to-day sticking points that arise.
Service Delivery remediation: troubleshooting dysfunctional service delivery functions and processes. Get your people and culture back on track.
IT strategy and governance: Rob's critical, skeptical and pragmatic approach to IT adds value to any strategic or governance planning, bringing an experienced and critical eye to the development and review of plans and processes.
- Presentation skills: Rob has presented many times to audiences from 3 to 300, and managed and coached presenters for ten years. A coaching workshop can be tailored to your individual skill or content needs, as you and Rob judge them. We use our own proprietary methodologies for evaluation, skills building and content development.
Sales: Rob has been selling software for twenty years: as a presales techo, and as a manager and coach of presales people. Rob is heavily trained and experienced in selling. He has developed and delivered training and coaching for sales staff.
Technical staff sales development: if presales people aren't in selling mode, or consultants are not bringing back opportunities, morale is low and cynicism high, product demonstrations take you backwards, or people don't have the skills to sell and close, then talk to Two Hills about a professional development program. Rob is highly successful at motivating and training technical staff.
Public speaking: Rob has been invited as keynote speaker at a number of conferences and was voted second-best speaker at itSMF Best Practice Netherlands 2008.
Bid writing: Rob has considerable experience in the software sales industry as a business technologist: communicating between the need and the solution, between clients and techos, in a presales context. He is available on hourly contract to review, manage and/or edit your sales bids (RFI, RFP, RFT etc). This can be done remotely anywhere in the world via phone, VoIP and email.
Piecework writing: See Rob's portfolio of published content. He will write content for articles, white papers, webpages, blogs etc. This can be done remotely anywhere in the world via phone, VoIP and email.
"Expanding presense" consulting: Rob has explored the new online territories of business presence, branding and messaging, including websites, blogs, forums, content management systems, open content, and virtual worlds like Second Life. For organisations entering or considering entering these domains, Rob can provide strategic and practical advice on their business application.
Core Practice as an alternative to Best Practice: Right now we are working on a voluntary effort called Core Practice to bring free public-domain business process guidance to small businesses worldwide via the Web. We are interested in consulting engagements to work with this concept.
To find out if we can help make your business more effective, contact Two Hills
