Training on New Ways of Managing

We provide a wide range of training and workshops.

Bring a team!

    Build common understanding, language and vision
    Play team-building games
    Bring your own case study – solve a problem
    Do custom exercises
    Get coaching from the instructor

If you are attending as a team, notify the instructor in advance! Fill in a team-building worksheet.

Training on new ways of managing includes:


ImageDiggers is a coaching event (usually one day) with work simulation tools built around a factory making diggers (excavators). The simulation is constantly growing, across New Ways Of Working, demonstrating:

  • multiple modes of working: project vs product, factory vs development
  • fluidity of work: pull, get out of the way, skills not roles, maximise work not done
  • it's about the system: value, value stream, visualise work, remove waste, optimise
  • empower people: trust, respect, design the work, shift left, reward
  • new ways of management: servant leader, go to gemba, autonomy and purpose
  • continual improvement: failure, reflection, measurement, learning, fast feedback, defects over new
  • theory of work: complex systems, antifragile, Agile, Lean, DevOps

More about diggers

Introduction to The agile Manager

The agile Manager book coverThis two-day course covers major underpinning Agile/DevOps/Lean principles that managers need to grasp, to manage or govern the transformation to a new way of working. It equips agile managers to understand, make, and approve decisions on new ways of working: all about the “why”, none of the “what” or “how”.
We will go through ten major principles, with discussions and small games to get our heads around them (and more principles associated with them)
• More important to improve work than to do work
• Work must be sustainable
• You can’t fix a complex system
• Navigate uncertainty and ambiguity
• Trust people
• Success is achieved through failure
• Product not project
• Shift quality left, bake it in
• Get out of the way of the flow of value
• Do less to do more
Most people in traditional IT are challenged by at least one of these ideas. Without these principles, managers are prone to think your people are "on drugs", and they may obstruct change (and look silly). Even managers who think they get it, haven't actually internalised these concepts. What's more, in order for an organisation to change the leaders need to change. We talk about what these principles mean for the ways that we manage. All attendees will get a copy of our book.

This course is particularly suited as a starting point for executive and middle management, and governors of the organisation, and those tasked with making the change, owning the change, or approving decisions.

New Ways Of Managing: the Unicorn Management Model

ImageThis three-day course takes us through Teal Unicorn's model for changing the ways of working and managing in order to achieve enterprise agility.

  • Why new ways
  • The agile Manager
  • Three insights
  • The Unicorn Management Model
  • Evolving the system
  • Principles and aspirations
  • The improvement machine
  • Getting to new ways

Attendees will develop an in-depth understanding of how to improve the ways of working in their enterprise, in order to increase organisational agility.

This course is particularly suited for executive and middle management, and governors of the organisation, and those tasked with making the change.
All attendees will get a copy of our book, and digital copy of all the UMM materials.

New Ways Of Working: Enterprise agile

This three-day course provides an introduction to all the concepts of the new ways of working and managing, which we summarise as Human Systems Agility

  • Human: people, humanity, culture, sharing, empathy, trust, open, transparent, teams, empowered, servant manager, safety, wellbeing, health, burnout.
  • Systems: customer, value, flow, Lean, streams, networks, complexity, antifragile, shift left, collaborative, fluid, resilient, human error, holistic, data, science.
  • Agility: ambiguity, uncertainty, iterate, increment, experiment, explore, embrace failure, fail fast, small, simplicity, flexibility, quality, pragmatic.

Attendees will be introduced to the impact of change as a constant, and complex systems theory; the tools we have to change how we work - and manage the work - to deal with them; then ways and mean to advance the organisation towards these new ways of working and managing.

You will develop a personal action plan, personal development plan, and strategies for your own organisation.

This course is of general interest to all knowledge workers and their management.

New Ways Of Managing: The Advanced agile Manager

This course is run over twelve weeks. It builds on any or all of the "New Ways..." courses above, to take managers on a personal journey of growth and learning.
As well as the weekly seminar, students are expected to commit a minimum of 10 hours a week to reading, study groups, and exercises.

The course uses Zoom meetings and chat, and a Facebook group.
Each week attendees get:

  • An online seminar for 3 hours on Zoom (each course will be scheduled to suit particular timezones: USA/Europe and Asia/Pacific. Students will usually vote.)

    • 2 hour presentation and exercises
    • 1 hour q&a and discussion
  • Homework study guide with reading materials, including extracts from The agile Manager book, posted in Facebook group page.
  • Practical activities to try.
  • Access to a recording of the seminar.
  • Discussion chat on Zoom Chat and Facebook/messenger.
  • Personal support and coaching from the instructor.

Students are encouraged to form study groups. Within the framework of the weekly topics, students self-direct their study during the week to areas relevant to them. So, for example, a study group of finance managers might get together to focus on the financial aspects each week.

The content will vary over time (it's an agile course), and on each iteration based on students' prior knowledge. In general, the weekly topics are

    0. Introduction
    1. Change, Complexity, experiment, failure, antifragile
    2. Improvement, learning, feedback, science
    3. Humanity, culture, values
    4. Management, trust, servant
    5. Transparency, visualisation, kanban
    6. Invitation, ritual, open, lean coffee
    7. Agility, Agile, Scrum
    8. Flow, slack, gemba
    9. Management practices, functions, and organisation
    10. Advancement, Unicorn Management Model, risk
    99. Renaissance, personal journey, reflection

Because content varies, students will benefit from attending multiple times. They can self-select their focus on each week's topic, so each time round they learn more.
Repeating students get a 50% discount.

This course is particularly suited for executive and middle management.

Attendees will

  • do a deep dive into the theory behind new ways, as their interest leads them.
  • learn practical skills for managing at work.
  • build knowledge ad resources to help when managing.
  • grow personally: these aren't techniques, they are new ways of thinking and behaving.

Know Kanban

This one- or two-day course provides an introduction to Kanban. It covers the fundamentals of Kanban, illustrates how Kanban works as a visual tool to manage flow, and delivers clear first-steps on implementing Kanban at the workplace.
The one day version provides theory and exercises. The two day version adds a workshop and the GetKanban game.

  • Get a thorough understanding of the Kanban method, its core principles and practices
  • Learn how to design and introduce a Kanban system into your existing work environment
  • Understand how to improve service delivery with Kanban systems and ensure better customer focus
  • Learn to maximize benefits of the Pull-based workflow, limit Work In Progress (WIP), ensure multitasking and collaboration
  • Improve workflows, to manage the creation of products with an emphasis on continual delivery while not overburdening the team
  • Learn concepts through case studies, interactive role play, exercises and discussions

New approaches, new thinking in management. The same problem can be dealt with with new solutions, learned new thinking to apply in firms and life as well.

Practical examples, new knowledge, games were easy to understand

Agility is not a strange concept but comes from a few simple things. "Be happy" "+" "BE NICE" are keywords.

Easy to understand and can practice immediately

Agile in the way the course was conducted. inspirational, real stories. Agility is essential and a right approach.

The stories shared by Cherry & Rob, persuasive evidence, understand right away, can apply immediately. Students arranged themselves so smoothly. Self-management spirit.

Like the way Cherry organised the course ... Like the way Cherry and Rob helped each other. Respect and love. Like the way Cherry told the story.
Thank you Cherry and Rob for giving me more confidence about happiness ... I have tried and always believed in happiness but in 3 years, I have failed many times. Now I have more faith with the true desire of my journey <3 <3 <3

Good system makes good people. Must be happy.

The games were simple but sent many messages. The way of interaction between Cherry and Rob (very cute and affectionate). Like examples of Cherry's family.

Feel I'm loving people more. Empowerment: Set a horse free inside the fence.

Other training

We have a wide range of other training available, in classrooms, workshops and games. Talk to us about what works for your organisation:

DevOps Foundations
Certified Agile Service Manager
Certified Agile Process Owner
DevOps Test Engineering
VSM for DevOps
ITSM for DevOps
Kanban for DevOps
The Phoenix Project
Mars Lander
Lean Digger
Know Kanban
DevOps and ITSM
Introduction to DevOps
DevOps for Customers
Own DevOps
Own DevOps: Intensive
Know DevOps
Meet DevOps
Do DevOps
DevOps RoadDojo
Tipu Continual Service Improvement
Real Response: A Pattern For Responding
Continual People Improvement
Plug and Socket: the practical application of governance to IT
Better Selling: Make The Most™
Better Service
Better Presenter
Better Tech: The Seven Tasks of EnGrok™
Better Demo

Contact us.